vip63 Privacy Policy

1. Who We Are

vip63 operates the online gaming platform accessible at vip63.bid, offering sports betting, live casino, slots, bingo, and related gaming services to eligible players in the Philippines. For the purposes of this Privacy Policy, vip63 is the data controller responsible for the personal data you provide when using our platform.

If you have any questions about how vip63 handles your personal data, you may contact our Data Protection Officer (DPO) via the support email listed in Section 13 of this policy.

2. Data We Collect

vip63 collects the following categories of personal data from players:

• Identity Data: Full legal name, date of birth, nationality, and government-issued identification document details (e.g., Philippine passport, SSS ID, driver's licence, PhilSys national ID).
• Contact Data: Email address, mobile number, and residential address (including city — e.g., Manila, Cebu, Davao, Quezon City, Makati).
• Account Data: Username, encrypted password, account preferences, and communication settings.
• Financial Data: GCash account details, PayMaya account details, BPI/BDO/Metrobank account information used for deposits and withdrawals. vip63 does not store full bank account numbers beyond what is necessary for transaction processing.
• Transaction Data: Records of all deposits, withdrawals, bets placed, games played, bonuses claimed, and winnings received on the vip63 platform.
• Technical Data: IP address, device type, browser type and version, operating system, time zone, and session duration data collected automatically when you access vip63.bid.
• Usage Data: Information about how you navigate and interact with the vip63 platform, including pages visited, games accessed, and features used.
• Communications Data: Records of your interactions with vip63 customer support, including live chat transcripts and email correspondence.

3. How We Collect Data

vip63 collects personal data through the following means:

• Direct collection: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically through cookies, web beacons, server logs, and similar tracking technologies when you access the vip63 platform.
• Third-party sources: Identity verification data from KYC service providers; fraud prevention data from anti-money laundering screening services; payment data from GCash, PayMaya, and banking partners as part of transaction processing.

4. Why We Use Your Data

vip63 uses your personal data for the following purposes:

• To create and manage your vip63 account and verify your identity and age (21+ requirement).
• To process deposits, withdrawals, and betting transactions on the platform.
• To detect and prevent fraud, money laundering, and other prohibited activities.
• To comply with applicable Philippine laws and regulatory obligations, including anti-money laundering (AML) and counter-terrorism financing (CTF) requirements.
• To provide customer support and respond to your enquiries.
• To send you account-related notifications, security alerts, and service updates.
• To send you promotional communications about vip63 offers and bonuses, where you have opted in to receive such communications.
• To analyse platform usage and improve the vip63 gaming experience.
• To enforce our Terms & Conditions and responsible gaming policies.

5. Legal Basis for Processing

vip63 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing required to fulfil our obligations under the vip63 Terms & Conditions, including account management and transaction processing.
• Legal obligation: Processing required to comply with applicable Philippine laws, including AML/CTF regulations and gaming regulatory requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where such interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications, where you have provided explicit consent. You may withdraw consent at any time by contacting vip63 support or updating your account communication preferences.

6. Sharing Your Data

vip63 does not sell your personal data. We may share your data with the following categories of third parties, strictly for the purposes described in this policy:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing your deposits and withdrawals.
• KYC and identity verification providers: Third-party services used to verify your identity and age as required by our compliance obligations.
• Fraud prevention and AML screening services: Third-party providers used to detect and prevent financial crime on the platform.
• Game content providers: Software providers whose games are hosted on the vip63 platform may receive limited technical data necessary for game operation.
• Regulatory authorities: Philippine government agencies and regulators, where disclosure is required by law or regulatory direction.
• Professional advisers: Legal, accounting, and auditing firms, subject to confidentiality obligations.

All third parties with whom vip63 shares personal data are required to handle that data in accordance with applicable data protection laws and are prohibited from using it for any purpose beyond what is specified in their agreements with vip63.

7. Data Retention

vip63 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements under Philippine law.
• Transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications are retained for three (3) years from the date of the interaction.
• Technical and usage data collected via cookies and server logs is retained for up to twelve (12) months.

Following the expiry of the applicable retention period, your personal data will be securely deleted or anonymised in accordance with vip63's data disposal procedures.

8. Cookies & Tracking Technologies

vip63 uses cookies and similar tracking technologies to operate and improve the platform. The following categories of cookies are used:

• Essential cookies: Required for the platform to function correctly, including session management, login authentication, and security features. These cannot be disabled without affecting platform functionality.
• Functional cookies: Used to remember your preferences, such as language settings and display options, to personalise your vip63 experience.
• Analytics cookies: Used to collect aggregated, anonymised data about how players use the vip63 platform, helping us identify areas for improvement.
• Marketing cookies: Used to deliver relevant promotional content about vip63 offers. These are only set where you have provided consent.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the vip63 platform. For more information on managing cookies, refer to your browser's help documentation.

9. Your Rights

Under the Philippine Data Privacy Act of 2012 (Republic Act 10173), you have the following rights with respect to your personal data held by vip63:

• Right to be informed: The right to know what personal data vip63 collects and how it is used — as set out in this Privacy Policy.
• Right of access: The right to request a copy of the personal data vip63 holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to our legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated.

To exercise any of the above rights, please contact the vip63 Data Protection Officer using the contact details in Section 13. vip63 will respond to all verified data rights requests within fifteen (15) business days. We may request proof of identity before processing your request.

10. Data Security

vip63 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• TLS/SSL encryption for all data transmitted between your device and the vip63 platform.
• Encryption of sensitive data at rest, including identity documents and financial information.
• Role-based access controls limiting internal access to personal data on a need-to-know basis.
• Regular security assessments and vulnerability testing of the vip63 platform infrastructure.
• Staff training on data protection obligations and secure data handling practices.

While vip63 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your vip63 login credentials and for notifying us immediately if you suspect any unauthorised access to your account.

11. Children & Minors

The vip63 platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine law applicable to casino-style gaming. vip63 does not knowingly collect personal data from individuals under the age of 21.

If vip63 becomes aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the vip63 platform, please contact our support team immediately.

12. Changes to This Policy

vip63 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. Where changes are material, vip63 will notify registered players via email or platform notification prior to the changes taking effect.

The date of the most recent update is displayed at the top of this page. Your continued use of the vip63 platform following any update constitutes your acknowledgement of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how vip63 protects your data.

13. Contact & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by vip63, please contact our Data Protection Officer:

Support email (plain text — not a link): [email protected]

Live Chat: Available 24/7 on the vip63 platform
Response time: under 90 seconds
Language: English (Filipino-friendly)

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you are not satisfied with how vip63 has handled your personal data request.